How it works.
Ushera covers the hours and moments your front desk can't. It follows your rules and hands every request back to your team.
Today
Mode
Incoming call · 9:12 PM
Morning queue
Urgent
To confirm
Logged
Hours ✓ FAQs ✓
Emergency script ✓
Approved by you
We set it up with you
You supply your hours, FAQs and emergency instructions. We build your script and you approve it before it takes a call.
“Thanks for calling. I'm the practice's AI assistant.”
Ushera answers
After hours and on overflow, Ushera answers, handles emergencies by your rules and takes requests.
3 requests to confirm
1 urgent 2 routine
Your team confirms
Each morning your front desk reviews the request queue and calls patients back to confirm.
What a call looks like.
- Ushera greets the caller by your practice name and says it is an AI assistant.
- If the caller describes an emergency such as swelling, trouble breathing or swallowing, uncontrolled bleeding or facial trauma, Ushera tells them to call 911 or go to the nearest emergency room first.
- For a knocked-out tooth, Ushera follows your on-call path and marks the request urgent.
- For an appointment request, Ushera takes the caller's details, reads them back to confirm and adds them to your queue.
- For questions, Ushera answers from the facts you approved, or says your team will confirm.
What it handles.
After-hours calls
Every call after you close is answered by a calm, natural voice that says up front it is an AI assistant.
Overflow calls
When the front desk is busy, calls roll to Ushera instead of ringing out to voicemail.
Emergencies, safely
Follows your approved script. Life-threatening symptoms get 911 or ER guidance first. A knocked-out tooth goes to your on-call path. It never diagnoses or suggests medication.
Appointment requests
Captures the caller's details and request into a queue your front desk confirms the next morning.
Common questions
Answers hours, location, insurance and other FAQs using only facts your practice supplies. If it doesn't know, it says the team will confirm.
The same calm voice on every call
Ushera uses one locked voice for your practice, so callers never hear the accent, dialect or tone drift from call to call.
Not in v1: writing into your practice management software, texting patients and outbound calls. Ushera captures requests; your team books them.
Hear the voices.
Pick the voice that fits your practice. Once chosen, it's locked: the same voice on every call.
Sample voices reading the same sample greeting. Final voice options are confirmed during setup. Spanish isn't part of v1. Roadmap: custom voices made for your practice, each locked so it never drifts.
Your script,
your approval.
Your dentist approves the emergency script and FAQ answers before go-live. Ushera never diagnoses, never recommends medication and never promises an appointment time. Your team confirms every booking.